Please know that we always aim to provide a fair and enjoyable environment for all players.Please reach out once more via email at so we can look into your experience and offer further assistance.Best Regards,Winorio Team We’re delighted to hear that you find our customer support helpful and quick to respond – providing fast and reliable assistance is something we take great pride in.Your kind words motivate us to keep improving and ensuring players continue to experience top-tier support along with smooth gameplay across pokies, slots, and live casino options. It’s wonderful to know that your overall impression was perfect.Your feedback inspires us to keep improving and providing one of the best real money online casino experiences, with smooth gameplay across pokies, slots, and live casino options. We’re delighted to hear that you received a fast response and effective solutions from our support team – providing quick and helpful assistance is one of our top priorities.Your feedback motivates us to keep improving and delivering the best possible online casino experience. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
We perform checks on reviews This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. They are 100% correct and work perfectly at all legitimate online casinos. And I ask you to warn players from playing there.
After all this time
The more context you can give, the more helpful your warning becomes for other players. Wino is a real casino with encryption, many games and active banking, but several watchdogs rate its overall reputation as low or “very bad”, and there are public complaints about withdrawals. Wino is described as mobile-first, with the full site working smoothly on iOS and Android via browser; some pages also promote a Wino mobile app for UK players.
Customers support is always very helpful and get back to you very quickly Dear Szymon,Thank you so much for sharing your positive review. Dear Dimitris,Thank you so much for sharing your positive review. Dear Nicolae,Thank you so much for sharing your positive review. Dear Damian,Thank you so much for sharing your positive review.
If you ever have questions or suggestions, our support team is always available via live chat or email – If you ever have questions or suggestions, our support team is always available via live chat or email – regards,Winorio Team If you ever have suggestions or need assistance, our support team is always available via live chat or email – regards,Winorio Team
This is exactly how an online casino should be. The welcome bonus padded my playtime nicely without any strings attached right away. Could you please share a screenshot of the error you receive when you attempt to log in to your player’s account? Not a single bonus, as I have experienced having to play through a bonus before and I don’t want to go through that again. The player retained the option to reopen the complaint in the future. Use responsible gambling tools such as deposit limits and self-exclusion, managed by expert support teams.
I will mark the complaint as “unresolved” in our system. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.
Sometimes even this little step works quite well. If you’re willing to clarify a bit more, I think it could help others understand your experience better. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat.
Earn money while you play
We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Scam website game FAKE WITHDRAWALS ❌❌I make deposit 400€ and they give me a bonus with another 428€ I don’t touch him. Could you please write to our official email () and explain your problem?
Hasn’t replied to negative reviews We remain open and ready to assist in resolving the matter should the player decide to reach out again. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs. Enjoy a broad selection of top-tier slots, live dealer games, and international betting markets.
Verification can help ensure real people are writing the reviews you read on Trustpilot. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations.
Good games
Thank you very much for submitting your complaint. I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino. Learn about Trustpilot’s review process.
- Find out how we combat fake reviews.
- Please provide your player ID so we can help you with any questions.
- Excellent design, enjoyable to play.
- Dear Ricardo,Thank you so much for your 5-star review.
- This raises serious red flags regarding player protection and responsible gambling.
- So please check my first reply and try to assist.
Casino Games
Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward wino casino login to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.
- Learn about Trustpilot’s review process.
- If you ever have suggestions or need assistance, our support team is always available via live chat or email – regards,Winorio Team
- This happened to me on five different games and I still can’t play.
- Casinowino supports secure, fast, and fee-free banking options with a focus on GBP transactions.
- And I don’t even bother trying, but finally it said that my account doesn’t exist.
- I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos.
- Customers support is always very helpful and get back to you very quickly
As a first-timer, crash hooked me quick with fair odds. Mania Casino’s signup skips the fluff—straight to games. Slots hum along nicely, and live tables feel polished without pretense. Loving the quiet confidence of mania casino. Blending slots and live action at Mania keeps my long-term engagement fresh. First impressions count, and Mania delivered with transparent RNG info upfront.
Our team has tested the customer service with the result that a response is usually provided within a few minutes. Certain applications on Google Play or the App Store may resemble gambling applications but have no connection to legitimate casinos and do not facilitate cryptocurrency deposits. While Wino Casino does not provide a downloadable application on Google Play or the Apple App Store, it delivers a comprehensive mobile gaming experience via its web application. You only win the first period, but if you deposit a lot of money over time, you will not get the profits. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.Best Regards,Winorio Team
The graphics are great and the games don’t lag. I’ve been playing here for a month now and I love it! Lots of different slots and responsive customer support. Excellent design, enjoyable to play. If you use some ad blocking software, please check its settings.
However, at win.casino it’s the same garbage Wino.casino is a 100% scam Casino. They close the account for no reason
WinZO Games
This means that it may take some time before your money appears in your account. These practices are highly unethical and designed to protect the casino, not the player. If a casino does not enforce its own territorial restrictions or provide clear warnings for max bet violations, it is misleading and unfair to then use those same terms to void player winnings. The player from United Kingdom has requested a withdrawal prior to submitting this complaint.
No and now they have blocked my account and deleted it. I wouldn’t even call this casino a casino, they are thieves, taking people’s winnings to please themselves. Experience freedom with licensed, non-GamStop casinos offering secure gaming environments. Wino Casino provides a practical mobile experience through its adaptive web application. Alternatively, the casino provides the web form or the chat function.
As a result, we must close this complaint for the moment. Kindly gather any evidence regarding the issue and send it to my email at email protected for review. Without any evidence of the incident, we are unable to confront the casino. And I don’t even bother trying, but finally it said that my account doesn’t exist. I can’t even open the crappy casino site.
So no one should send money to this site anymore. Horrible casino, the slots are the worstes I ever saw. I don’t recommend this casino! The bonuses are nice too!